Background

An international design group suffering a downturn in performance sought our services.

Its European Board needed an independent ‘facilitator’ for its meeting in London with the aim of developing a common sense of purpose and direction for both its design and management teams

Process

We planned a two day event to air issues, develop discussion, and lead to consensus.

Acting as a chairing facilitator, we were then able to bring out all points of view and ensure constructive progress.

By summarising the events, structuring them and presenting them rationally, we helped the company plot a clear way forward.

An action plan, supported by all members, was agreed.

Results

The Board began to function more as a group and less as a set of disparate factions.

Agreement was reached over objectives, strategies to achieve them, and medium term priorities.

A series of task teams was established, with reporting deadlines.

Thereafter the firm began to make significant changes, addressing many of the key factors causing it to fall behind its competitors.

The way forward was not without hiccup: but at least there was a more unified team working together to achieve its objectives.

CASE STUDY 4

Away Day Facilitation - European Board of an International Design Group